Where should the training content for supportive personnel be documented?

The training content for supportive personnel should be documented in a training manual because it serves as a comprehensive and organized resource that outlines the necessary procedures, responsibilities, and expectations for the supportive staff. A training manual provides structured guidance that can be easily referenced by both the personnel undergoing training and the supervisors responsible for ensuring that training is being conducted effectively.

Documenting training in a manual allows for clear standards to be established and ensures compliance with regulations and policies that govern pharmacy practice. This is especially important in maintaining consistency in training and ensuring that all staff are equipped with the same foundational knowledge and skills necessary to perform their roles safely and effectively.

In contrast, while an internal pharmacy newsletter may provide updates or highlights regarding pharmacy practices, it does not serve the structured purpose of training documentation. An annual performance review focuses more on evaluating an employee's performance relative to their job duties, rather than detailing the training they have received. Lastly, a pharmacy's website is generally not a suitable or secure location for this type of sensitive training documentation, as it may lack the necessary privacy and control over who accesses this important information.