What special availability requirement must mail order pharmacies provide?

Mail order pharmacies are required to provide a toll-free number that is accessible six days a week. This requirement ensures that patients have a reliable means of communication with the pharmacy regarding their prescriptions and any related inquiries. The availability of a toll-free number enhances patient accessibility, allowing for questions about medications, refills, and any concerns regarding therapy or service.

This standard is particularly important for mail order pharmacies as they operate remotely, meaning patients do not have the immediate access to pharmacists that they would in a traditional pharmacy setting. Having dedicated time for communication helps to foster a sense of trust and support for patients relying on mail order services. By offering a toll-free number six days a week, mail order pharmacies can ensure that patients have the resources they need to manage their medications effectively.