What is the purpose of providing a toll-free phone number in mail counseling?

Providing a toll-free phone number in mail counseling serves the essential purpose of facilitating direct communication between the patient and the pharmacy. This allows patients to reach out easily if they have questions or need further assistance regarding their medications. The toll-free number is especially important for ensuring that patients can obtain clarifications about their prescriptions, understand how to use their medications properly, and address any potential concerns they may have regarding side effects or drug interactions.

Patients, especially those who are receiving medications through mail order, may have limited opportunities to interact with pharmacy staff. Therefore, having a toll-free number ensures that they can access professional support without incurring additional costs, which can be a barrier to communication. This approach is particularly beneficial in enhancing patient engagement and promoting medication adherence, as patients are more likely to reach out for assistance if they know they can do so at no expense.