What is a special requirement for mail order pharmacies?

Mail order pharmacies have a specific requirement to provide a toll-free number that is available at least six days a week. This requirement is in place to ensure that patients can easily access pharmacy services and support when needed, especially since mail order pharmacies do not offer face-to-face interactions like traditional brick-and-mortar stores. The availability of a toll-free number helps in addressing patient inquiries, medication issues, or general questions, thus promoting safe and effective medication use.

In contrast, while having a fax number or an email option can enhance communication, they are not mandated requirements for mail order pharmacies. In-person consultations are also not feasible for mail order pharmacies, as they primarily operate via remote means and the nature of their service does not support physical consultations.